FAQ
Frequently Asked Questions
1. What products do you sell?
We specialize in desk lamps and lighting accessories designed for workspaces, bedrooms, study desks, gaming setups, and home decoration.
2. Do you ship across the United States?
Yes! We currently ship throughout the United States.
3. How long does shipping take?
We offer several shipping options:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Shipping for Bags (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Shipping times may vary depending on your location and seasonal demand.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email to monitor your package.
5. Can I change or cancel my order?
If your order has not been processed yet, we may still be able to help. Please contact us as soon as possible after placing your order.
6. What should I do if my lamp arrives damaged?
We apologize for the inconvenience. Please contact us within 48 hours of delivery and provide photos of the damaged item so we can assist you quickly.
7. Are your desk lamps suitable for studying or working?
Yes! Our desk lamps are designed to provide comfortable lighting for reading, studying, working, gaming, and relaxing.
8. Do you offer returns or refunds?
Yes. Eligible items can be returned within our return policy period if they are unused and in original condition.
9. How can I contact customer support?
You can contact our support team through our Contact Us page or by email. We typically respond within 24–48 business hours.
10. Why choose AetherlynWaveNest?
Because we combine modern design, practical functionality, and affordable prices to help customers create beautiful and comfortable spaces 💡